Terms of service
Welcome to MAHFUZ COZY LIVING. By accessing or purchasing from our website mahfuzcozyliving.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. GENERAL
These Terms of Service apply to all visitors, customers, and users of mahfuzcozyliving.com. By using our site, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of the new terms.
2. OUR BUSINESS MODEL
MAHFUZ COZY LIVING operates as a dropshipping store. This means your orders are fulfilled and shipped directly by our third-party suppliers. We act as the retailer and are fully responsible for your order, your customer experience, and the resolution of any issues — regardless of where the product is shipped from. You will be informed if import fees or customs charges may apply to your order.
3. PRODUCTS
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are as accurate as possible, but we do not warrant that product descriptions or other content on the site are error-free, complete, or current. We reserve the right to discontinue any product at any time.
4. PRICING AND PAYMENT
All prices are displayed in EUR and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be received in full before an order is processed and dispatched. We accept all major payment methods available at checkout, including those powered by Shopify Payments.
5. ORDERS AND CONTRACT
Placing an order on our website constitutes an offer to purchase. A binding contract is formed only when we confirm your order by email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. If your order is cancelled after payment, a full refund will be issued promptly.
6. SHIPPING AND DELIVERY
We ship to Ireland, the EU, the UK, and selected international destinations. Estimated delivery times are provided at checkout and are indicative only. As a dropshipping store, products are shipped from our suppliers' warehouses, which may be located outside the EU. Delivery times may vary. We are not responsible for delays caused by customs, carriers, or circumstances beyond our control. However, if your order is lost, we will resolve it in accordance with our Return and Refund Policy.
7. RETURNS AND REFUNDS
Our Return and Refund Policy forms part of these Terms of Service. EU customers have the right to withdraw from a purchase within 14 days of delivery under Directive 2011/83/EU. Please refer to our full Return and Refund Policy at mahfuzcozyliving.com/policies/refund-policy for complete details.
8. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of MAHFUZ COZY LIVING or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
9. USER CONDUCT
You agree not to use our website for any unlawful purpose, to transmit any harmful or offensive content, to attempt to gain unauthorised access to any part of our systems, or to engage in any conduct that could damage, disable, or impair the website or interfere with any other party's use of it.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, MAHFUZ COZY LIVING shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the relevant order.
11. CONSUMER RIGHTS (EU)
Nothing in these Terms of Service affects your statutory rights as a consumer under EU law, including your rights under the Consumer Rights Directive 2011/83/EU and the Conformity of Goods Directive 2019/771/EU. These rights cannot be waived or limited by contract.
12. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the Irish courts.
13. PRIVACY
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy at mahfuzcozyliving.com/policies/privacy-policy.
14. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Website: www.mahfuzcozyliving.com
Email: mahfuzcalmcozyliving@gmail.com