Returns & Refund Policy

Last updated: 15 October 2026

At Mahfuz Cozy Living, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Returns & Refund Policy explains how to request a return, exchange, or refund.

1. Return Period

Customers in Ireland and the European Union generally have the right to cancel eligible online purchases within 14 days of receiving their goods, without giving a reason, subject to applicable legal exceptions.

You must notify us of your decision to cancel within the applicable period. After notifying us, you generally have a further 14 days to return the goods.

2. How to Request a Return

To request a return, please contact us at:

Email: mahfuzcalmcozyliving@gmail.com

Please include:

• Your order number

• The name of the product you wish to return

• The reason for your return, if applicable

• Any relevant photographs if the item is damaged or defective

Our team will provide instructions for completing your return. Please contact us before sending any goods back.

3. Condition of Returned Items

Please take reasonable care of products while inspecting them. Items should be returned with their accessories, components, and original packaging where reasonably possible.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Nothing in this policy limits your statutory consumer rights.

4. Return Shipping Costs

For a change of mind or a cancellation under the applicable cooling-off period, customers may be responsible for direct return shipping costs where legally permitted and where this was properly disclosed before purchase.

If an item is faulty, damaged, incorrect, or not as described, we will handle the return in accordance with applicable consumer law. You will not be required to bear costs that the law requires us to cover.

Please contact us before arranging a return so we can advise you on the appropriate process.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email us at mahfuzcalmcozyliving@gmail.com.

Where possible, include photographs of the item, its packaging, and the issue. We will review your enquiry and explain the available remedies under applicable law, which may include repair, replacement, a price reduction, or a refund.

Your statutory rights regarding faulty or non-conforming goods remain unaffected.

6. Refunds

Once your return or cancellation has been processed, eligible refunds will be issued to the original payment method unless otherwise agreed or required by law.

For cancellations covered by the statutory withdrawal right, refunds will generally include the standard delivery cost originally paid, where required by law. Additional costs arising from choosing a more expensive delivery option may not be refundable.

We may withhold a refund until we have received the goods back or you have supplied evidence that they have been sent back, whichever occurs first, where legally permitted.

Your payment provider may require additional time to display the refunded amount.

7. Exchanges

If you would like a different product, colour, or variation, please contact our customer support team. Exchanges are subject to product availability and applicable consumer rights.

Where an exchange is not possible, we will explain the available alternatives.

8. Exceptions to the Right to Return

Certain products may be exempt from the statutory right to cancel where a legal exception applies. Examples may include:

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.

• Goods made to the customer's specifications or clearly personalised.

• Other goods or services falling within an applicable statutory exception.

These exceptions do not remove your rights if a product is faulty or does not conform to the contract.

9. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at mahfuzcalmcozyliving@gmail.com.

We will do our best to assist, but cancellation before dispatch cannot be guaranteed once order processing has begun. Your statutory cancellation rights remain unaffected.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Mahfuz Cozy Living
Trading as Mahfuz Calm and Cozy Living Limited
Company Registration Number: 799919
Ireland

Email: mahfuzcalmcozyliving@gmail.com

We appreciate your business and are committed to treating every customer fairly.

Mahfuz Cozy Living — Cozy Living, Curated for Everyday Comfort.