Refund Policy

Last updated: 15 October 2026

At Mahfuz Cozy Living, customer satisfaction is important to us. This Refund Policy explains how refunds are handled for purchases made through our online store.

1. Eligibility for Refunds

Customers may be eligible for a refund in accordance with our Returns Policy and applicable consumer protection laws in Ireland and the European Union.

Refunds may apply to eligible cancellations, returned products, faulty or damaged items, incorrect orders, or other circumstances required by law.

2. How to Request a Refund

To request a refund, please contact us at:

Email: mahfuzcalmcozyliving@gmail.com

Please include your order number, the reason for your request, and any relevant photographs if your item is damaged, defective, or incorrect.

3. Refund Processing

Once your refund has been approved, it will generally be issued to your original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider. We will notify you if additional information is required.

Where permitted by law, refunds for returned goods may be withheld until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

4. Shipping Costs

Original standard delivery costs will be refunded where required by applicable law. Additional delivery charges for premium shipping options may not be refundable.

Return shipping costs may be the customer's responsibility for change-of-mind returns where legally permitted and properly disclosed. For faulty, damaged, or incorrect products, we will follow applicable consumer protection requirements.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at mahfuzcalmcozyliving@gmail.com.

Please include your order number and photographs where possible. We will review your request and arrange an appropriate remedy in accordance with applicable law.

6. Contact Us

If you have any questions about refunds, please contact us:

Mahfuz Cozy Living
Mahfuz Calm and Cozy Living Limited
Company Registration Number: 799919
Ireland

Email: mahfuzcalmcozyliving@gmail.com
Website: https://www.mahfuzcozyliving.com

We appreciate your trust in Mahfuz Cozy Living and are committed to providing a fair and transparent shopping experience.

Mahfuz Cozy Living — Cozy Living, Curated for Everyday Comfort.