Privacy policy

Mahfuz Cozy Living ,We operates this website and online store. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Irish data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

1. Information we collect

When you use our website or place an order, we may collect the following types of personal data:

Full name
Email address
Phone number (if provided)
Billing and shipping address
Payment details (processed securely via third-party payment providers)
IP address and device information
Browsing activity and website interactions
Order history and purchase behaviour

We do not directly store full credit/debit card details. Payments are processed securely through third-party providers.

2. How we use your information

We use your personal data to:

Process and fulfil your orders
Deliver products and provide shipping updates
Communicate with you regarding your purchase
Provide customer support
Improve our website, products, and services
Prevent fraud and ensure secure transactions
Comply with legal and tax obligations
Send marketing communications (only where you have consented)
Run advertising and analytics campaigns (including TikTok Ads and similar platforms)

3. Legal basis for processing

Under GDPR, we process your personal data based on:

Contractual necessity (to fulfil your order)
Legal obligations (tax, accounting, and regulatory compliance)
Legitimate interests (business improvement, fraud prevention, marketing optimisation)
Consent (for marketing emails, cookies, and personalised advertising)

4. Cookies and tracking technologies

We use cookies and similar technologies to:

Enable essential website functionality
Improve user experience
Analyse website traffic and performance
Measure advertising effectiveness
Personalise marketing content

This includes tools such as TikTok Pixel, Shopify analytics, and other advertising technologies.

You can manage or withdraw your cookie preferences at any time through the cookie banner on our website.

Non-essential cookies are only activated after your consent, in accordance with GDPR requirements.

5. Sharing your personal data

We only share your personal data with trusted third parties necessary for operating our business, including:

Shopify (ecommerce platform provider)
Payment processors (e.g. Stripe, PayPal, or similar providers)
Shipping and logistics partners
Advertising platforms (e.g. TikTok, Meta, Google)
IT and analytics service providers

All third-party providers are required to handle your data securely and in compliance with applicable data protection laws.

We do not sell, rent, or trade your personal data.

6. International data transfers

As part of our operations, your data may be transferred outside the European Economic Area (EEA), for example to service providers located in other countries.

When this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.